Privacy Policy
1. Information We Collect
We collect personal information you provide when making reservations, enquiries, or using our services. This may include name, email address, phone number, and payment information. We also collect usage data via analytics tools to improve our website experience.
2. How We Use Your Information
Your information is used to process bookings, communicate reservation details, send relevant promotional offers (with your consent), improve our services, and comply with applicable laws.
3. Data Sharing
We do not sell your personal data. We may share information with trusted service providers (such as payment processors and booking platforms) who operate under strict confidentiality agreements and only for the purposes of providing our services.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for a minimum of 7 years for financial compliance.
5. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may control cookie preferences through your browser settings. Disabling cookies may affect some site functionalities.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing activities. To exercise these rights, please contact our Data Protection Officer at privacy@serenevalley.co.ke.
7. Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Last updated: March 2025. If you have questions about our privacy practices, please contact us at privacy@serenevalley.co.ke